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Achieve Rewards for Your Efforts

As businesses gaze at their calendar, we see that we are approaching the time of year when we should be thinking about how the business performed in 2017, and what opportunities lay ahead for in 2018. What to do about it? Easiest is to ignore it and let bygones be bygones. Wrong! We should look at … [Read more...]

Are You Running Your Business Or Managing It?

Over the years, I have seen many companies launched by an entrepreneurial founder with a great idea for a product or service. They get started, and as the "expert," attempt to do everything themselves-they are running the business. This activity works for a period of time, but eventually problems … [Read more...]

Review…React…Recommend

You remember when growing up, your parents told you, as they took you to the first day of school: "Make sure you learn your three R's, Reading Writing Arithmetic." In business, we should make sure to fulfill our responsibility in delivering our three "R's", Review React Recommend."  We should … [Read more...]

Pricing and You!

You've been asked the question of what you stand for in the eyes of your clients and customers. You may say you have the best service, or a complete product assortment, or perhaps you have 30 years of experience, or developed a product which is unique.   Many companies state they have a niche or … [Read more...]

Is Your Customer Service Commitment Like Amazon’s?

As business owners we have commitments to our customers which contribute to defining our business' perception or it may be a contracted understanding which you promoted over time. In most cases this understanding is expressed in your mission and vision statement. If we do not execute in the expected … [Read more...]

It May Be a Flat World BUT Flat in Business is Not Our World

In 2005, Thomas Friedman wrote an interesting article titled"It's a Flat World After All" along with a best seller book entitled "The World is Flat".  The title is "a metaphor for viewing the world as a level playing field." The world may be flat due to all the technology and globalization, but in … [Read more...]

It’s May Day – make your plan bloom with success!

You should be enjoying the beauty of the new month and season. It is not too late to adjust or change your plans for 2017.  It is a new season and rebirth of plants and vegetation. It can be a rebirth or re-energize your organization's strategy. If you want to make your plan, refer to it and … [Read more...]

Don’t Take Your Eye Off The Ball

An operator of a business does not have time to nap or to take his or her eye off the ball when managing a business. Years ago, I was sent to Fort Worth, Texas to visit my dad's friend Ivan Miller.  He operated a very successful retail operation.  When Ivan picked me up at the airport in Dallas … [Read more...]

Is your plan making your eyes spin?

"April Fool's Day" is right around the corner and the first quarter is coming to an end.  On a day of practical jokes and pranks, don't be caught off guard by your profit and loss or balance sheet.   The end of each quarter marks an opportunity for evaluation.  If you are following a strategic … [Read more...]

Innovation & Change are the Lifelines to Business Success

At a lunch with Joe Gilbert and my father, I can remember Joe saying that his retail offering had to change every five or so years otherwise the strategy and product would become stale in the consumers' eyes.  He changed the design of the Plaza III in Kansas City which often included not only the … [Read more...]