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Pricing and You!

You've been asked the question of what you stand for in the eyes of your clients and customers. You may say you have the best service, or a complete product assortment, or perhaps you have 30 years of experience, or developed a product which is unique.   Many companies state they have a niche or … [Read more...]

Is Your Customer Service Commitment Like Amazon’s?

As business owners we have commitments to our customers which contribute to defining our business' perception or it may be a contracted understanding which you promoted over time. In most cases this understanding is expressed in your mission and vision statement. If we do not execute in the expected … [Read more...]

It May Be a Flat World BUT Flat in Business is Not Our World

In 2005, Thomas Friedman wrote an interesting article titled"It's a Flat World After All" along with a best seller book entitled "The World is Flat".  The title is "a metaphor for viewing the world as a level playing field." The world may be flat due to all the technology and globalization, but in … [Read more...]

Don’t Take Your Eye Off The Ball

An operator of a business does not have time to nap or to take his or her eye off the ball when managing a business. Years ago, I was sent to Fort Worth, Texas to visit my dad's friend Ivan Miller.  He operated a very successful retail operation.  When Ivan picked me up at the airport in Dallas … [Read more...]

Is your plan making your eyes spin?

"April Fool's Day" is right around the corner and the first quarter is coming to an end.  On a day of practical jokes and pranks, don't be caught off guard by your profit and loss or balance sheet.   The end of each quarter marks an opportunity for evaluation.  If you are following a strategic … [Read more...]

Innovation & Change are the Lifelines to Business Success

At a lunch with Joe Gilbert and my father, I can remember Joe saying that his retail offering had to change every five or so years otherwise the strategy and product would become stale in the consumers' eyes.  He changed the design of the Plaza III in Kansas City which often included not only the … [Read more...]

Are You Taking Advantage of the Hype of the New Year?

This is the time of the year when people determine they are going to lose weight, start an exercise routine, quit smoking, and increase their business from X to Y?  The hype of the new year causes one to change to the next chapter and to make things happen.  It is a great time to take advantage by … [Read more...]

Is your Timing Correct?

As I have matured and experienced the business community I have learned that it is not always the way the world works.  Oh, yes, my team and I were the first along with Mervyn Morris of Mervyn's to install bar-coding and POS in a retail environment.  We made retail history and front covers of the … [Read more...]

Is It a Process or a Gut Feel for this Year’s Plan?

Today, business is much more complex.   The community, competition, government, and economy have strong influences on our organizations and businesses.  We all have many more people who need to be involved with the results of our businesses.  They may not have ownership, but their families and … [Read more...]

Why Am I Doing This?

Three weeks ago, I was finishing up my second term at Harvard. I wrote this late one night when all was quiet and I was tired: WHY AM I DOING THIS??  Six to eight solid hours of classes every day followed by another four to five hours of reading and preparation each night… for three weeks … [Read more...]