Call (952)-960-6688

Is Your Customer Service Commitment Like Amazon’s?

As business owners we have commitments to our customers which contribute to defining our business' perception or it may be a contracted understanding which you promoted over time. In most cases this understanding is expressed in your mission and vision statement. If we do not execute in the expected … [Read more...]

Innovation & Change are the Lifelines to Business Success

At a lunch with Joe Gilbert and my father, I can remember Joe saying that his retail offering had to change every five or so years otherwise the strategy and product would become stale in the consumers' eyes.  He changed the design of the Plaza III in Kansas City which often included not only the … [Read more...]

There are four possible answers to those questions:

Hard to believe it is the end of January, and the results of the past year are available to you and your client.  What have you done to help them?  What type of year did they have?  Were their results what they expected?  There are four possible answers to those questions: The client missed … [Read more...]

Are You Taking Advantage of the Hype of the New Year?

This is the time of the year when people determine they are going to lose weight, start an exercise routine, quit smoking, and increase their business from X to Y?  The hype of the new year causes one to change to the next chapter and to make things happen.  It is a great time to take advantage by … [Read more...]

Increase Value to Your Client by Enhancing Your Services

You may be the very best in your niche but could you be providing the client an enhanced service level to move their business forward and to further them along even faster and make their business or organization more profitable? My mentor Ilus Davis, Mayor of Kansas City and Board Chairman of … [Read more...]

“What Goes Around Comes Around”

As a young boy in my family business, Dolgin’s in Kansas City, my Father gave me three jobs: cleaning the silver hollowware display, displaying fountain pens, and straightening out the LAYAWAYS.   Oh ... and in between those, I sold my first diamond ring! I remember asking him, while I was … [Read more...]

Change Provides a Threat and an Opportunity

Business needs "to go with the flow." A mentor of mine used to say you have to "zig and zag" (Fred P Gattas, Gattas Company). Whatever a business owner calls it, you have to evaluate the Change and determine if you can turn a Threat into an Opportunity. I know people who are sometimes "paralyzed" … [Read more...]

Still a Great Strategy – “The Razor & The Blade”

Even small businesses can learn something from the proven marketing strategies of large companies. Over a century ago, the Gillette Razor Company invented the safety razor and pioneered a great business model. They sold their razor at a remarkably low price while requiring the customer to buy the … [Read more...]